Returns and exchanges from the UK are free. We use Royal Mail shipping labels and Amazon Return Merchandise Authorization (RMA) forms to make them as easy for you as possible, simply follow the steps below:
- Please let us know which items you would like to return or exchange by completing and submitting the form at the bottom of this page. Please note that exchanges are subject to availability of stock, we will contact you should your requested size not be available.
- Once you have submitted the required return information we will email you a Return Merchandise Authorization (RMA) form and a link to a free shipping label within 2 working days (please do not forget to check your spam folder). Simply print the Return Authorization Form and the shipping label. Then pack the item(s) you would like to return or exchange together with the Return Authorization Form into a parcel and attach the shipping label. PLEASE NOTE: We use Royal Mail klick and drop shipping labels, which are valid for small parcels up to 45cm by 35cm by 16 cm in size. These labels are valid for 2 working days, please make sure to use the label within this timeframe as we will not be able to send a second label.
- Take your parcel containing the item(s) you would like to return to the closest post office/collection point so it can be returned to us. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
- We will issue any refund / post an exchange or replacement item within 5 working days of receiving your parcel.