Returns and exchanges from the UK are free. We use collect+ to make them as easy for you as possible, simply follow the steps below:
- Please let us know which items you would like to return or exchange by completing and submitting the form at the bottom of this page. Please note that exchanges are subject to availability of stock, we will contact you should your requested size not be available.
- Once you have submitted the required return information we will email you a free return label within 2 working days (please do not forget to check your spam folder). Simply print the label (or have it printed at a collect+ store) and attach it to the parcel containing the item(s) you would like to return or exchange. The parcel needs to be no larger than 60cm x 50cm x 50cm.
- Take your parcel containing the item(s) you would like to return to the closest collect+ store so it can be returned to us. Collect+ stores near you can be found using the store locator. Please note that when sending a return, the parcel is your responsibility until it reaches us. Always retain proof of postage.
- We will issue any refund / post an exchange or replacement item once we receive your parcel.